Capabilities
Two practices with one purpose: making sure the exposure you carry is visible, owned and shrinking, and that the disciplines and delivery paths around it keep it that way without heroics.
Scanners produce findings. Governance produces closure. This practice builds the operating system around the tooling you already own: who owns a finding, what it costs to leave open, how it gets escalated, and how leadership sees the answer without asking four teams for four spreadsheets.
Service management is where risk stops being a report and becomes an operating rhythm. ITIL-aligned incident, problem, change, release and knowledge governance, built and run inside regulated banking and healthcare environments, including a 24/7 estate across three data centers and an infrastructure platform serving more than 2,000 internal customers. The practice also covers the machinery underneath: an environment that is hand-maintained, undocumented and frightening to change is the one that misses its dates, so the delivery path gets the same governance as the tickets that run on it.
Every engagement starts with a conversation about outcomes, not hours. If I'm not the right fit, I'll be the first person to tell you.