pinkelephant.com
Pink Elephant: ITSM Training
Pink Elephant is a premier global training & consulting provider in ITSM, organizational change, project management, & business relationship management.
Links
Worth a second look.
A running list of writing, tools and references from my own reading, updated as I go.
it.cornell.edu
Service Management Program | IT@Cornell
A Service Management (SM) program is a strategic approach towards managing your IT department and its operations. SM can help with design, delivery, management and improvement of information technology services and support individuals who are managing services. It creates better alignment between business needs and IT services, delivers more predictable IT performance and costs, and contributes to continual improvement of IT effectiveness and capabilities.
servicenow.com
ServiceNow - Put AI to Work
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Tell me what's breaking, what's slow, or what you're afraid to touch.
Every engagement starts with a conversation about outcomes, not hours. If I'm not the right fit, I'll be the first person to tell you.