August 27, 2026
Nobody accepts the service
A project closes, the budget closes with it, and operations inherits a system nobody agreed to support. Go-live is a date. Acceptance is a control.
Insights
Tagged “operations”
August 25, 2026
The runbook nobody reads
Every team I've run had a documentation problem, and none of them had a documentation problem. They had a "written by the wrong person at the wrong time" problem.
February 9, 2026
Running a major incident bridge
The failure mode of a big incident call isn't a lack of expertise. It's forty people on a bridge and nobody actually running it.
January 25, 2026
The first DR test should not be a real outage
Most disaster recovery plans are a document, an assumption, and a hope. You find out which one you had on the worst possible day.
Tell us what is breaking, what is slow, or what you are afraid to touch.
Every engagement starts with a conversation about outcomes, not hours. If we are not the right fit, we will say so.