Insights

Incident management

April 25, 2026

Incident and problem are not the same thing

If the same outage keeps coming back with a new ticket number, you don't have an incident process worth fixing. You have a problem process you never built.

Incident management Problem management

February 9, 2026

Running a major incident bridge

The failure mode of a big incident call isn't a lack of expertise. It's forty people on a bridge and nobody actually running it.

Incident management Roles

Tell me what's breaking, what's slow, or what you're afraid to touch.

Every engagement starts with a conversation about outcomes, not hours. If I'm not the right fit, I'll be the first person to tell you.

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