Insights

Roles

September 14, 2026

The first DR test should not be a real outage

Every organization I've worked in had a disaster recovery plan. Most of them had never been executed by the people who would actually have to execute it. …

Disaster recovery Roles

February 9, 2026

Running a major incident bridge

The failure mode of a big incident call isn't a lack of expertise. It's forty people on a bridge and nobody actually running it.

Incident management Roles

Tell me what's breaking, what's slow, or what you're afraid to touch.

Every engagement starts with a conversation about outcomes, not hours. If I'm not the right fit, I'll be the first person to tell you.

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