April 25, 2026
Incident and problem are not the same thing
If the same outage keeps coming back with a new ticket number, you don't have an incident process worth fixing. You have a problem process you never built.
Insights
Problem management
Tell me what's breaking, what's slow, or what you're afraid to touch.
Every engagement starts with a conversation about outcomes, not hours. If I'm not the right fit, I'll be the first person to tell you.