April 25, 2026
Incident and problem are not the same thing
If the same outage keeps coming back with a new ticket number, you don't have an incident process worth fixing. You have a problem process you never built.
Insights
Tagged “service-management”
February 9, 2026
Running a major incident bridge
The failure mode of a big incident call isn't a lack of expertise. It's forty people on a bridge and nobody actually running it.
January 25, 2026
The first DR test should not be a real outage
Most disaster recovery plans are a document, an assumption, and a hope. You find out which one you had on the worst possible day.
Tell us what is breaking, what is slow, or what you are afraid to touch.
Every engagement starts with a conversation about outcomes, not hours. If we are not the right fit, we will say so.