August 27, 2026
Nobody accepts the service
A project closes, the budget closes with it, and operations inherits a system nobody agreed to support. Go-live is a date. Acceptance is a control.
Insights
Ownership
August 25, 2026
The runbook nobody reads
Every team I've run had a documentation problem, and none of them had a documentation problem. They had a "written by the wrong person at the wrong time" problem.
May 5, 2026
Change governance without a committee
Half the change advisory boards I've seen approve everything and stop nothing. The board isn't the control — the risk assessment is.
April 25, 2026
Incident and problem are not the same thing
If the same outage keeps coming back with a new ticket number, you don't have an incident process worth fixing. You have a problem process you never built.
Tell me what's breaking, what's slow, or what you're afraid to touch.
Every engagement starts with a conversation about outcomes, not hours. If I'm not the right fit, I'll be the first person to tell you.